EPTeck GmbH aims to respect and protect your privacy and to comply with U.S. Data Protection Laws and GDPR.
We are committed to protect your privacy, if you contact us by emailing or completing our web form including your personal information. The purpose of this website is to establish a long-term and trusted customer relationship and offer you the best services possible through marketing purposes.
Please read the sections below to see how we may use your personal information. We want to help you make educated decisions, so please spend a few seconds to read them.
Personal Data Collection
When you make a direct customer inquiry via the web site, telephone, or email, we make every effort to collect and use your personal information exclusively with your permission.
Your name, company, postal address, telephone number, and other information obtained on the first enquiry form are examples of the kind of personal information we may collect.
If you choose to give us with personal information, it will be used for the purposes described at the time of collection, as well as any preferences you may have indicated.
Non-personal Identifying Information
Based on your browsing behavior, we may also gather non-personally identifying information about your visit to our websites. This information could include, for example, the pages you visit and the products and services you see or order. This allows us to better manage and develop our sites, provide you with a more pleasurable, personalized service and experience in the future, and develop and deliver better products and services customized to your specific interests and needs.
If you consented, we may store and use your information to contact you for market research and marketing reasons from time to time. We may communicate with you via email, telephone, or mail.
How will your information be used?
We may use your information for a variety of reasons, including processing your inquiry, providing any services, products, or information you have requested, responding to complaints or account inquiries, administering debt recoveries, and verifying your identification where necessary.
We may also conduct market and product studies based on your usage of our services and goods, and contact you via email, mail, or telephone with information about new developments, products, services, and special offers.
If you have agreed to receive product and service information, you can contact us at any time to have your information removed from our lists used for any or all of those purposes, to update your information, or to tell us how you would like to receive information about our products and services – the choice is yours.
Please email [email protected] with your name/company in the subject line and tell us what we can do for you to adjust your marketing choices.
When will your information be disclosed to others?
We may only disclose information about you and your contact information for the following reasons:
EPTeck does not sell or rent your personal information to other parties.
Please be aware that EPTeck does not share your personal information with third parties or other providers unless you have explicitly consented to this action via email for the purposes of immediately assisting you with your inquiry or providing you with our services.
EPTeck may also be required to release your personal information to comply with legal or regulatory responsibilities (for example, to comply with a court order) or to meet any other legal or regulatory requirements.
Social Media, Blogs, Reviews
Any social media posts or comments you make to us (on the EPTeck Facebook page, for example) will be shared according to the terms of the applicable social media platform (e.g., Facebook / Twitter) and may be made public.
These platforms are controlled by others, not by us. This type of sharing is not our responsibility. We suggest that you read the terms and conditions as well as the privacy policies of the social media networks you use. That way, you’ll know how they’ll use your data, what information about you they’ll make public, and how you can stop them if you don’t like it.
Any blog, review, or other postings or comments you make on any of our blogs, reviews, or by email concerning us, our products, or services may be shared with all other members of that service as well as the general public. Any remarks you make on these services, as well as on social media in general, must not be defamatory, derogatory, or objectionable. You are responsible for ensuring that any comments you submit adhere to any applicable policies on acceptable usage of those services.
How long will your information be stored?
We only keep your information for as long as we need it for the purposes for which it was collected in the first place, in order to ensure that we satisfy our legal data protection and privacy requirements.
In most circumstances, this means we’ll keep your data for as long as you use our services and for a reasonable duration afterward for marketing purposes. After that, we’ll destroy it except where we have a legal obligation to maintain data for audit or legal reasons.
We will keep data on our CRM database for no more than 10 years from the date of receipt, subject to the right of an individual to unsubscribe or be forgotten at any time.
You have the right to request details of any personal information we may have on you at any time by writing to us. Please contact the Data Protection Officer, EPTeck LLC, (address), USA, or send an email to info [at] epteck [dot] com.
Please include your name, address, and phone number in your message. We’d appreciate it if you could also provide some brief details about the material, you’d like a copy of (this helps us to more readily locate your data).
Customers are becoming increasingly concerned about how firms protect personal information from misuse and abuse, as well as about privacy in general. To secure your personal data from unauthorised access, accidental loss, and/or destruction, EPTeck is continually assessing and improving its technical, physical, and management policies and rules. We encrypt data in transit using industry standard TLS certificates; for example, HTTPS is used to access the EPTeck website.
Please be advised that Internet communications, such as emails and webmails, are not secure unless they are encrypted. Because of the nature of the World Wide Web/Internet, your communications may pass through several countries before being delivered. EPTeck cannot be held liable for any unauthorized access to or loss of personal information that occurs due to circumstances beyond our control.
Monitoring and/or recording of all your Communications
Calls, emails, text messages, and other communications may be monitored or recorded in compliance with US law, and in particular for business purposes like quality control and training.
Cookies are used on our website to recognize you from other visitors. This enables us to offer you with a positive browsing experience while also allowing us to improve our website. You consent to our usage of cookies by continuing to browse the site or clicking ‘I accept’.
If you accept, we will store a small file of characters and numbers on your browser or on your computer’s hard disk as a cookie. Cookies are little data files that are saved on your computer’s hard disk.
Cookies that are absolutely necessary
- These are absolutely anonymous cookies that are essential for the operation of our website. Here are some instances of when and why we might employ cookies:
- to ensure you always have a quick and responsive surfing experience;
- to allow our web servers to respond to your actions on the website or browsing the website;
- to allow our web servers to respond to your activities on the website or browsing the website.
- to assist in improving navigation across our website and allowing you to return to pages you have previously visited; and
- to assist in improving navigation around our website and allowing you to return to pages you have previously visited.
- These let us to recognize and count the number of visitors as well as see how they navigate our website while on it. This aids us in improving the functionality of our website. Here are some scenarios in which we will use these cookies:
- the pages you viewed and actions you performed during your visit;
- statistics information and log data regarding the number of visitors to certain pages on the site;
- your visit’s time and date;
- the amount of time you spent on a certain page; and
- the route followed on the property.
Cookies for functionality
- These are used to identify you when you visit our website again. This allows us to tailor our content to your preferences, greet you by name, and remember your preferences. Here are some scenarios in which we will use these cookies:
- a cookie on your device will recognize you have returned to the website and record your preferences;
- remembering your preferred language or region; and
- when leaving a comment on one of our blogs, the information you enter will be remembered to make it easier for you to leave a comment next time.
By using our website, you consent to the above-mentioned cookies being placed on your device (phone, Android, computer, Mac etc.).
Please be aware that other parties (such as ad networks and suppliers of external services such as online traffic analysis services) may utilize cookies over which we have no control. These cookies are almost certainly analytical/performance or targeting cookies.
How to turn cookies off?
If you wish to delete cookies that are already on your device, go to www.aboutcookies.org or delete your browser history. You may also disable cookies in your browser by selecting the setting that allows you to deny the setting of all or some cookies. You may not be able to access all or portions of our site if you modify your browser settings to block all cookies (including necessary cookies). We may make modifications to this Policy from time to time as a result of changes mandated by our insurers, for operational or administrative reasons, or to comply with legal changes.